Tenant FAQs

Once your application is approved, you must pay a holding fee within 24 hours. Upon receipt of payment, the property will be taken off the market.

While perfect credit is not required, a good credit score is beneficial. The screening process typically takes 48 to 72 hours.

Applicants must be at least 18 years old.

The security deposit, generally equal to one month’s rent, plus any additional deposit for pets, is refundable if lease terms are fulfilled and the property is left in good condition.

Visit our website, locate the property of interest, and click "Apply."

Pay securely online through our software or set up automatic payments for convenience and to avoid late fees.

Yes, renter's insurance is required.

Each property has specific pet policies; additional deposits are typically required, starting at $250. A maximum of two pets per household is allowed.

Upon application approval, the holding fee must be paid within 24 hours. Additionally, the first month’s rent and an administrative fee are due by your move-in date. The holding fee will be applied towards your deposit upon move-in.

If you need to terminate your lease early, you are responsible for paying rent, utilities, and maintenance until a new tenant is found. Additionally, a one-month rent break lease fee will be applied to your account upon receipt of the notice to break the lease.

Your deposit refund will be mailed via USPS Certified Mail within 45 days of lease expiration or move-out.

All applicants who are 18 years of age or older must complete and pay for an individual application online. Application fees are non-refundable.

Provide a written 30-day notice to your property manager or complete our online form.

The property owner covers maintenance unless damage is due to tenant misuse or negligence.

Unless stated otherwise in the lease, tenants are responsible for utility costs and lawn maintenance.

Plant seasonal flowers freely. Major landscape changes require written permission from the property owner.

Non-emergency requests typically receive a response within 1-3 days.

For fire, gas leaks, or natural disasters, call 911. For after-hours emergencies, leave a message at 918-568-0673; we'll respond promptly.